Minor Issue - Intermittent Service Disruption on US SL3 environments

Incident Report for Cornerstone

Resolved

The US SL3 swimlane experienced service disruption issues on Jan 25th between 03:30AM PST - 04:30AM PST. Clients on the US SL3 Swimlane, may have experienced system slowness and intermittent error (504 Gateway Error) while accessing the application during the impacted period. Cornerstone engineering team addressed the issue as a top priority and confirmed the issue to be resolved.

We will publish the details on the root cause for this incident within 7-10 business days.

Posted Jan 24, 2026 - 19:30 PST