On February 9th, 2023, Cornerstone engineers received alerts from internal monitoring tools indicating intermittent latency issues. Clients hosted in US SL1 & SL2 (AWS) Prod swimlanes experienced latency across the portal.

Cornerstone engineers promptly investigated and identified an issue with a third-party service, causing a disruption to the service. Connectivity was immediately restored to resolve the issue.

To prevent future occurrences and minimize the risk of impact, Cornerstone has implemented additional corrective measures based on vendor recommendations. Internal monitoring enhancements have been implemented to prevent the recurrence of this incident.