The CSOD Technology Team observed an issue affecting Reporting 2.0 on US swimlane. The problem was resolved at 8.58pm Pacific Time 13th July. During this time, clients may have experienced issues with Reporting 2.0 functionality. Please contact Global Customer Support if you are still experiencing problems with Reporting 2.0.
Posted Jul 13, 2025 - 21:23 PDT
Identified
US swimlane is experiencing some functional issues, such as scheduled reports not being saved/uploaded, and downloading the report. Clients with portals in this swimlane may experience delays or issues executing some tasks. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Posted Jul 13, 2025 - 20:03 PDT
This incident affected: US SL3 (AWS) (Response Time), US SL5 (AWS) (Response Time), US SL1 (AWS) (Response Time), and US SL2 (AWS) (Response Time).