After a period of monitoring with no further recurrence observed, the issue is now considered resolved.
The CSOD Technology Team identified a performance degradation impacting US SL4 customers. The issue began at 8:39 AM Pacific Time and was resolved at 9:22 AM Pacific Time. During this period, clients with portals in this region may have experienced slow performance or intermittent errors while accessing/working on the application.
Posted May 21, 2026 - 11:07 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 21, 2026 - 09:42 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 21, 2026 - 09:30 PDT
Investigating
US SL4 is currently experiencing a service disruption. Some users are unable to log in or are encountering 404 errors when accessing the application. This issue is our highest priority, and our team is actively working to resolve it as quickly as possible. We will provide further updates as soon they become available. Please check back periodically for the latest information.
Posted May 21, 2026 - 09:05 PDT
This incident affected: US SL4 (AWS) (Uptime, Response Time).