Minor Issue - Latency - FRA SL1 (EU PRD)

Incident Summary:
On November 25, users in the FRA PROD environment experienced platform-wide slowness, resulting in delays during login and reduced responsiveness while accessing key features.

Root Cause:
The investigation confirmed that the performance degradation was caused by a configuration setting in the environment that adversely impacted system responsiveness.

Corrective Action:
The misconfigured setting was identified and rectified, restoring optimal platform performance. End-to-end validation was carried out to confirm system stability and seamless user access.

Preventive Measures:
To mitigate recurrence, Cornerstone is taking the following actions:

• Strengthening configuration management controls to ensure future configuration changes do not negatively influence platform performance.