On March 5th, 2024, Cornerstone engineers were alerted by internal monitoring tools for latency. Clients hosted in the US SL1 PRD swimlanes may have experienced intermittent latency while accessing their portals.

Cornerstone engineers promptly initiated an investigation and troubleshooting process, it was identified that scaling of infrastructure failed due to one of the dependency failure. The immediate resolution was applied as a configuration change to resume scaling.

To prevent similar incidents and mitigate future risks, Cornerstone is implementing additional corrective measures by updating the logic of building and maintaining service inventory aimed at proactively preventing the recurrence of such incidents.