Cornerstone Status - Service Disruption

Service Disruption - US SL2

Incident Report for Cornerstone

Postmortem

On February 28th, 2024, Cornerstone engineers were alerted by internal monitoring tools for maintenance pages. Clients hosted in US SL2 Prod swimlanes experienced intermittent maintenance pages while accessing their portals.

Cornerstone engineers were engaged for investigation and troubleshooting pointed to a backend service failure of DB Tier. The issue was resolved by rebuild of service gracefully.

To mitigate this situation from occurring in the future and to reduce the risk of a future impact Cornerstone is introducing additional corrective measures. Internal optimisations have been discussed with the appropriate development teams to avoid the recurrence of this incident.

Posted Mar 06, 2024 - 23:09 PST

Resolved

The CSOD Technology Team observed a service disruption on this swimlane. The problem began at 9.58p Pacific Time and service was restored at 11.00p Pacific Time. During this time, clients with portals on this swimlane were not able to access the application.

Posted Feb 28, 2024 - 23:17 PST

Investigating

This swimlane is experiencing a service disruption. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Posted Feb 28, 2024 - 23:04 PST

This incident affected: US SL2 (AWS) (Uptime, Response Time).