The CSOD Technology Team observed an issue affecting API calls on UK and US swimlanes. The problem began at 1:42 pm Pacific Time and was resolved at 2:48 pm Pacific Time. After a period of monitoring and confirming a stable state we will be marking this as resolved. Please contact Global Product Support if you are still experiencing problems with API calls.
Posted Apr 11, 2025 - 16:49 PDT
Monitoring
Our engineering teams have applied a fix and the issue is no longer reproducible. We will monitor for 1 hour before marking this as resolved
Posted Apr 11, 2025 - 15:06 PDT
Update
Customers across both US and UK swimlanes may experience 503 errors calling our APIs. This is our top priority and we are working to resolve the problem as soon as possible. We will provide further updates as they become available.
Posted Apr 11, 2025 - 14:46 PDT
Update
We are continuing to investigate the issue as our top priority.
Posted Apr 11, 2025 - 14:12 PDT
Investigating
Some customers on US swimlanes may experience 503 errors calling our APIs. This is our top priority and we are working to resolve the problem as soon as possible. We will provide further updates as they become available.
Posted Apr 11, 2025 - 14:03 PDT
This incident affected: US SL3 (AWS) (Response Time), US SL5 (AWS) (Response Time), UK SL1 (AWS) (Response Time), UK SL2 (AWS) (Response Time), UK SL3 (AWS) (Response Time), US SL1 (AWS) (Response Time), and US SL2 (AWS) (Response Time).