Minor Issue - Customers on US PRD environments may experience GUID error messages upon access.

Incident Report for Cornerstone

Resolved

This incident has been resolved.
Posted Mar 29, 2025 - 11:21 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 29, 2025 - 11:19 PDT

Investigating

Customers on US PRD environments may observe an issue of their portals being inaccessible and displaying GUID error messages starting at 8:35 AM PST.

The issue has been identified, and the team is working on mitigating it.
Posted Mar 29, 2025 - 10:13 PDT
This incident affected: US SL3 (AWS) (Response Time), US SL5 (AWS) (Response Time), US SL1 (AWS) (Response Time), and US SL2 (AWS) (Response Time).