Cornerstone Status - Minor Issue - Latency

Minor Issue - Latency - UK SL2

Incident Report for Cornerstone

Postmortem

On February 15th, 2024, Cornerstone engineers swiftly responded to alerts from internal monitoring tools indicating a service disruption.
Clients hosted in the UK SL2 (AWS) Prod swimlane encountered intermittent issues accessing their portal.

Cornerstone engineers were engaged for investigation and troubleshooting pointed to the issues with session abuse.
This was resolved by terminating abusive sessions.

In order to prevent similar incidents in the future and minimize the risk of recurrence, Cornerstone is actively collaborating internally with the database team. Discussions have taken place regarding internal optimizations aimed at preventing such incidents from happening again.

Posted Feb 28, 2024 - 04:35 PST

Resolved

The CSOD Technology Team observed a performance degradation affecting this swimlane. The problem began at 2.17a Pacific Time and was resolved at 2.34a Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.

Posted Feb 15, 2024 - 02:47 PST

Identified

The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.

Posted Feb 15, 2024 - 02:46 PST

This incident affected: UK SL2 (AWS) (Response Time).