Latency observed in CSX for US Swimlanes Production Environment

Incident Report for Cornerstone

Resolved

The CSOD Technology Team observed a performance degradation affecting all US swimlanes (Production Environment). The problem began at 6.10 am Pacific Time and was resolved at 6.29 am Pacific Time. During this time, clients with portals on these swimlanes may have experienced slow performance or intermittent errors while accessing the application.

The issue has been identified and resolved, and services have been restored to normal operations.

Thank you for your patience and understanding!

Posted Feb 26, 2026 - 07:00 PST