Our Engineering team has confirmed that FTP access across the UK Production environment has been restored. We have also performed checks on our side, and no further issues have been observed so far.
Posted Oct 20, 2026 - 20:04 PDT
Update
Our Engineering teams are continuing to work on restoring FTP access across the UK Production environment. The issue remains under investigation, and we will provide a further update as soon as more information becomes available.
Posted Oct 20, 2026 - 18:00 PDT
Update
Engineering is continuing to work on the Emergency Control Change As part of this work we have needed to pause Data Feeds and they will resume once this work is completed. We will continue to keep this page updated at least every 2 hours or as we get new information. We apologize for any inconvenience.
Posted Oct 20, 2026 - 15:58 PDT
Investigating
Our Engineering teams are performing an Emergency Change and as a result FTP across UK Production environment is currently inaccessible. We are working to restore access and will update here as soon as complete.
Posted Oct 20, 2026 - 14:13 PDT
This incident affected: UK SL1 (AWS) (Uptime, Edge Import / Edge Loads (Stuck/Erroring)), UK SL2 (AWS) (Uptime, Edge Import / Edge Loads (Stuck/Erroring)), and UK SL3 (AWS) (Uptime, Edge Import / Edge Loads (Stuck/Erroring)).