Resolved
All queues have been caught up and after a period of monitoring we are considering this issue Resolved.
Posted Jul 07, 2026 - 16:04 PDT
Monitoring
The backlog of queued events continues to decrease as events are processed. Our teams are closely monitoring activity to ensure recovery continues to progress as quickly as possible. We will continue to provide updates until the backlog has cleared.
Posted Jul 07, 2026 - 14:03 PDT
Identified
We are seeing the backlog of queued events begin to decrease. We are working on taking additional action to reduce the backlog more quickly and accelerate recovery. We will continue to provide updates as progress is made.
Posted Jul 07, 2026 - 13:20 PDT
Investigating
Customers across all swimlanes may experience delayed or stuck processing of queued events and background jobs (i.e., Content Uploader, Emails, Reporting, etc.). We are actively investigating this issue as a top priority, and will provide regular updates until it is fully resolved.
Posted Jul 07, 2026 - 11:33 PDT
This incident affected: US SL3 (AWS) (Uptime, Response Time), US SL5 (AWS) (Uptime, Response Time), US SL4 (AWS) (Uptime, Response Time), JP SL1 (AWS) (Response Time, Uptime), AU SL1 (AWS) (Uptime, Response Time), UK SL1 (AWS) (Uptime, Response Time), FRA SL1 (AWS) (Uptime, Response Time), CDG SL1 (AWS) (Uptime, Response Time), CDG SL4 (AWS) (Uptime, Response Time), UK SL2 (AWS) (Uptime, Response Time), UK SL3 (AWS) (Uptime, Response Time), UK SL4 (AWS) (Uptime, Response Time), US SL1 (AWS) (Uptime, Response Time), and US SL2 (AWS) (Uptime, Response Time).