On April 5th, 2024 Cornerstone engineers were alerted by internal monitoring tools for latency. Clients hosted in the UK PRD SL3 swimlane may have experienced intermittent latency while accessing their portals.

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Cornerstone engineers were engaged for investigation and troubleshooting, and issues pointed to the database blocking. The blocking process was terminated to resolve the issue.

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To mitigate this situation from occurring in the future and to reduce the risk of a future impact Cornerstone is actively working internally with the engineering and Internal optimisations have been discussed with the appropriate development teams to avoid the recurrence of this incident.