The CSOD Technology Team observed a performance degradation affecting the Galaxy clients across UK and EU region swimlane. The problem began at 1:02 AM Pacific Time and was resolved at 1:19 AM Pacific Time. During this time, clients with portals on UK and EU region swimlane may have experienced slow performance or intermittent errors while accessing the application.
Posted Mar 16, 2026 - 05:06 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 16, 2026 - 02:42 PDT
Investigating
The Galaxy clients across UK and EU Region Swimlanes are experiencing some latency issues. Clients with portals in this swimlane may experience delays or 504 gateway timeouts errors while accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Posted Mar 16, 2026 - 02:07 PDT
This incident affected: UK SL1 (AWS) (Uptime, Response Time), FRA SL1 (AWS) (Uptime, Response Time), CDG SL1 (AWS) (Uptime, Response Time), CDG SL4 (AWS) (Uptime, Response Time), UK SL2 (AWS) (Uptime, Response Time), UK SL3 (AWS) (Uptime, Response Time), and UK SL4 (AWS) (Uptime, Response Time).