The CSOD Technology Team observed a performance degradation affecting this swimlane. After a period of monitoring we are considering the issue Resolved. The problem began at 7:46 AM Pacific Time and was resolved at 10:47 AM Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.
Posted Oct 02, 2026 - 16:07 PDT
Monitoring
We have implemented a fix, and the latency has been resolved. We are closely monitoring the environment to ensure performance remains stable and the issue does not recur.
Posted Oct 02, 2026 - 11:27 PDT
Update
We are continuing to actively investigate the latency issue and are treating this as a top priority. Our teams remain engaged and are working to identify the cause and restore normal performance as quickly as possible. We will continue to provide regular updates as our investigation progresses.
Posted Oct 02, 2026 - 09:14 PDT
Investigating
Clients with portals hosted in this swimlane may experience slower response times when accessing certain areas of the application. We are currently investigating the issue.
Posted Oct 02, 2026 - 07:34 PDT
This incident affected: FRA SL1 (AWS) (Response Time).