Cornerstone Trust Site
Reporting 2.0 Errors - US SL2
Monitoring - The issue has subsided. We are closely monitoring the situation.
Jan 21, 2025 - 14:06 PST

About This Site

Welcome to Cornerstone System Status Dashboard!

This page shows the system status for the Cornerstone SaaS environments.
Downtime is when a swimlane is not accessible by 25% or more of our customers by any login method and the incident resides with Cornerstone (rather than the customer's connection). This excludes any planned maintenance , patch or release (please see calendar linked to the bottom left of this page)

The current status column is updated in near-real time to reflect any ongoing production issues.
You can Subscribe to updates via Email/SMS and Web hook by clicking the "Subscribe to updates" option just below the Cornerstone Banner.

Uptime over the past 90 days. View historical uptime.
LAX-SL1 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL2 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL3 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL4 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL5 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
AU SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
JP SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
Uptime Operational
90 days ago
100.0 % uptime
Today
UK SL1 (AWS) Operational
90 days ago
99.64 % uptime
Today
Uptime Operational
90 days ago
99.64 % uptime
Today
Response Time Operational
90 days ago
99.64 % uptime
Today
UK SL2 (AWS) Operational
90 days ago
99.64 % uptime
Today
Uptime Operational
90 days ago
99.64 % uptime
Today
Response Time Operational
90 days ago
99.64 % uptime
Today
UK SL3 (AWS) Operational
90 days ago
99.64 % uptime
Today
Uptime Operational
90 days ago
99.64 % uptime
Today
Response Time Operational
90 days ago
99.64 % uptime
Today
CDG SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
CDG SL4 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
UK SL4 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
FRA SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
US SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
US SL2 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
US SL3 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
US SL5 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Patch 24.03.04 - CSOD Data Centers at AU/JP Jan 31, 2025 06:00-12:00 PST
Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Jan 17, 2025 - 15:44 PST
Patch 24.03.04 - CSOD Data Centers at EU/FR/LHR/UK Jan 31, 2025 17:30-19:30 PST
Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Jan 17, 2025 - 15:44 PST
Patch 24.03.04 - CSOD Data Centers at LAX Jan 31, 2025 21:00-23:30 PST
Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Jan 17, 2025 - 15:44 PST
Past Incidents
Jan 21, 2025
Career Site Returning an Error (Jan. 13th) - US SLs
Resolved - This incident has been resolved.
Jan 21, 09:40 PST
Monitoring - The errors have subsided. We are actively monitoring for any changes and will provide updates as necessary.
Jan 13, 14:41 PST
Investigating - We are currently investigating this issue.
Jan 13, 13:52 PST
Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Patch 24.03.03 - CSOD Data Centers at LAX
Completed - The scheduled maintenance has been completed.
Jan 17, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:08 PST
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Dec 20, 18:05 PST
Patch 24.03.03 - CSOD Data Centers at EU/FR/LHR/UK
Completed - The scheduled maintenance has been completed.
Jan 17, 19:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:30 PST
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Dec 20, 18:05 PST
Patch 24.03.03 - CSOD Data Centers at AU/JP
Completed - The scheduled maintenance has been completed.
Jan 17, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 PST
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Dec 20, 18:05 PST
Jan 16, 2025
Minor Issue - Latency - UK SL1
Resolved - The CSOD Technology Team observed a performance degradation affecting this swimlane. The problem began at 01/15/2025 11:16 PM Pacific Time and was resolved at 01/15/2025 11:42 PM Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.
Jan 16, 01:16 PST
Investigating - The CSOD Technology Team observed a performance degradation affecting this swimlane. The problem began at01/15/2025 11:16 PM Pacific Time and was resolved at01/15/2025 11:16 PM Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.
Jan 16, 01:15 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 23:56 PST
Investigating - The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Jan 15, 23:31 PST
Jan 15, 2025
Jan 14, 2025

No incidents reported.

Jan 13, 2025
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Career Site Returning an Error (Jan. 7th) - US SLs
Resolved - This incident has been resolved.
Jan 10, 15:07 PST
Update - We are continuing to observe normal operations. Monitoring remains active, and we'll provide updates should there be any changes in the status.
Jan 9, 03:38 PST
Update - We are continuing to observe normal operations. Monitoring remains active, and we'll provide updates should there be any changes in the status.
Jan 9, 00:04 PST
Update - We are observing normal operations. Monitoring remains active, and we'll provide updates should there be any changes in the status.
Jan 8, 20:03 PST
Update - Operations remain stable today with no issues detected. We will continue active monitoring to ensure the fix is sustained.
Jan 8, 16:40 PST
Update - Operations remain stable with no issues detected. We are actively monitoring for any changes and will provide updates as necessary.
Jan 8, 11:35 PST
Update - We continue to observe normal operations. We are continuously monitoring for any issues and will keep you updated on any changes.
Jan 8, 08:04 PST
Update - The errors have stopped, and no further issues have been detected. We will remain vigilant and continue to monitor closely.
Jan 8, 08:15 PST
Update - The errors have subsided, and no further issues have been observed. We will remain vigilant and continue monitoring.
Jan 7, 20:03 PST
Update - We are continuing to monitor for any further issues.
Jan 7, 16:53 PST
Monitoring - The errors have subsided and we are actively monitoring.
Jan 7, 16:36 PST
Update - Our teams continue to investigate this as a top priority.
Jan 7, 15:59 PST
Investigating - The issue is persisting and our teams are reviewing this as a top priority.
Jan 7, 14:11 PST
Monitoring - The errors have subsided and we are actively monitoring.
Jan 7, 14:00 PST
Investigating - We are currently investigating this issue.
Jan 7, 12:22 PST
Jan 9, 2025
Jan 8, 2025
Minor Issue - Latency - LAX SL1 and SL5
Resolved - The latency issue is confirmed to be resolved.
Jan 8, 08:20 PST
Monitoring - The latency issue is not observed since 6.22 AM PST. CSOD technical teams are closely monitoring the issue and confirm the resolution soon.
Jan 8, 07:45 PST
Investigating - The LAX SL1 and LAX SL5 swimlanes are currently experiencing some latency issues. Clients with portals in these swimlanes may experience delays or errors while accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Jan 8, 06:32 PST
Jan 7, 2025
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