Resolved -
After careful review and monitoring, we’ve determined this does not meet the definition of a Severity2: emails are firing as expected, and Mailspike’s blacklisting is having only a minor effect on email delivery for customers in the impacted IP—primarily those who rely on Mailspike for inbound email filtering. As a result, the incident is being closed on the Status page, and any further communications will be handled as a Severity3 via the existing Known Issue article:
https://cornerstoneondemand.my.site.com/s/articles/Known-Issue-CSX-UK-Email-IP-blacklisted-by-Mailspike
CSOD technical teams will continue working closely with Mailspike to address the underlying concerns.
Jul 10, 09:08 PDT
Update -
We are continuing to work closely with the vendor to obtain confirmation on the IP delisting request. We will provide the next update as soon as we receive any new information.
Jul 9, 08:53 PDT
Update -
We are continuing to work closely with the vendor to obtain confirmation on the IP delisting request. We will provide the next update as soon as we receive any new information.
Jul 9, 02:06 PDT
Update -
Cornerstone UK's email sending IPs have been temporarily blacklisted by Mailspike, a community-oriented IP reputation authority, due to a high number of email delivery failures originating from certain customer accounts.
During this time, emails may fail to deliver. This is our top priority, and we are working closely with the vendor to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Jul 8, 23:58 PDT
Update -
We are continuing to work closely with the vendor to obtain confirmation on the IP delisting request. We will provide the next update as soon as we receive any new information.
Jul 8, 22:19 PDT
Update -
We remain actively engaged with the vendor and are awaiting confirmation on the delisting. We will continue sharing updates as they become available.
Jul 8, 19:23 PDT
Update -
We remain actively engaged with the vendor and are awaiting confirmation on the delisting. We will continue sharing updates as they become available.
Jul 8, 17:22 PDT
Update -
We remain actively engaged with the vendor and are awaiting confirmation on the delisting. We will continue sharing updates as they become available.
Jul 8, 15:21 PDT
Update -
We remain in contact with Mailspike while awaiting confirmation of the delisting. Further updates will be provided in due course.
Jul 8, 12:19 PDT
Update -
We’re actively engaging with Mailspike and awaiting their reply regarding our delisting request. Regular updates will be provided until the matter is completely resolved.
Jul 8, 09:16 PDT
Investigating -
Cornerstone UK's email sending IPs have been temporarily blacklisted by Mailspike, a community-oriented IP reputation authority, due to a high number of email delivery failures originating from certain customer accounts.
During this time, emails may fail to deliver. This is our top priority, and we are working closely with the vendor to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Jul 8, 07:17 PDT