Cornerstone Trust Site

All Systems Operational

About This Site

Welcome to Cornerstone System Status Dashboard!

This page shows the system status for the Cornerstone SaaS environments.
Downtime is when a swimlane is not accessible by 25% or more of our customers by any login method and the incident resides with Cornerstone (rather than the customer's connection). This excludes any planned maintenance , patch or release (please see calendar linked to the bottom left of this page)

The current status column is updated in near-real time to reflect any ongoing production issues.
You can Subscribe to updates via Email/SMS and Web hook by clicking the "Subscribe to updates" option just below the Cornerstone Banner.

Uptime over the past 90 days. View historical uptime.
LAX-SL1 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL2 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL3 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL4 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL5 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
AU SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
JP SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
Uptime Operational
90 days ago
100.0 % uptime
Today
UK SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
UK SL2 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
UK SL3 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
UK SL4 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
CDG SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
CDG SL4 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
FRA SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
US SL1 (AWS) Operational
90 days ago
99.99 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.99 % uptime
Today
US SL2 (AWS) Operational
90 days ago
99.96 % uptime
Today
Uptime Operational
90 days ago
99.96 % uptime
Today
Response Time Operational
90 days ago
99.96 % uptime
Today
US SL3 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
US SL5 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Patch 25.01.03 - CSOD Data Centers at AU/JP May 2, 2025 06:00-12:00 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Apr 18, 2025 - 17:27 PDT

Patch 25.01.03 - CSOD Data Centers at EU/FR/LHR/UK May 2, 2025 17:30-19:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Apr 18, 2025 - 17:27 PDT

Patch 25.01.03 - CSOD Data Centers at LAX May 2, 2025 21:00-23:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Apr 18, 2025 - 17:27 PDT
Apr 25, 2025

No incidents reported today.

Apr 24, 2025
Latency on US SL2
Resolved - This incident has been resolved.
Apr 24, 13:14 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 12:17 PDT
Identified - Some customers on the US SL2 may experience latency when navigating the application. Our team has identified the cause and is actively working on a resolution. We will provide additional updates as more information becomes available.
Apr 24, 12:16 PDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025
Minor Issue - Latency - CDG SL1
Resolved - The CSOD Technology Team observed a performance degradation affecting this swimlane. The problem began at 2pm Pacific Time and was resolved at 2:19pm Pacific Time. During this time, clients with portals on this swimlane may have experienced slow performance or intermittent errors while accessing the application.
Apr 22, 16:05 PDT
Monitoring - The issue has been mitigated and we are currently monitoring to ensure stability. We will update this incident to resolved in 1 hour if no further occurrences.
Apr 22, 14:47 PDT
Investigating - The swimlane is experiencing some latency issues. Clients with portals in this swimlane may experience delays or issues accessing certain pages in the application. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Apr 22, 14:23 PDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Patch 25.01.02 - CSOD Data Centers at LAX and US (AWS)
Completed - The scheduled maintenance has been completed.
Apr 18, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 7, 15:16 PDT
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Mar 28, 16:40 PDT
Patch 25.01.02 - CSOD Data Centers at EU/FR/LHR/UK
Completed - The scheduled maintenance has been completed.
Apr 18, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:30 PDT
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Mar 28, 16:40 PDT
Patch 25.01.02 - CSOD Data Centers at AU/JP
Completed - The scheduled maintenance has been completed.
Apr 18, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 06:00 PDT
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Apr 4, 16:23 PDT
Apr 17, 2025
Minor Issue - Edge Imports and Reporting 2.0, Report Viewer not loading
Resolved - This incident has been resolved.
Apr 17, 10:41 PDT
Monitoring - Cornerstone customers may have experienced long load times or load failures while accessing Edge Imports and Reporting 2.0, including issues with the Report Viewer not working.

The issue has been resolved, and we are currently monitoring the situation.
Apr 17, 09:29 PDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025
Service Degradation Due to Region-Wide AWS Outage Affecting the Japan Region
Resolved - The service disruption impacting the Japan region, including Edge Import, has been fully resolved. All environments are now fully operational.
Apr 15, 18:15 PDT
Monitoring - Our engineering teams have applied a fix and we will monitor for a period before considering this incident resolved.
Apr 15, 15:51 PDT
Identified - We are beginning to recover in Production. We will continue to share updates until this is fully resolved.
Apr 15, 14:09 PDT
Update - Edge Import is now fully operational in Pilot. Our top priority remains restoring Edge Import functionality in Production. We will continue to provide regular updates on our progress.
Apr 15, 12:22 PDT
Update - Edge Import remains impacted on Production and Pilot. We are actively investigating the issue as a top priority. We will continue to share regular updates on our progress.
Apr 15, 10:29 PDT
Update - Stage environments should now be fully recovered, with no further service degradation expected. For Production and Pilot environments, the impact is currently limited to Edge Import being inaccessible. Our team is actively working to restore access as a top priority.
Apr 15, 08:39 PDT
Update - Most services have been restored. Our team continues working on the remaining few to ensure full service recovery.
Apr 15, 05:40 PDT
Investigating - We are currently experiencing Service Degradation due to Region-wide AWS outage affecting the Japan region. Clients hosted within Japan may experience intermittent issues.

Our team is actively investigating along with the vendor the issue to identify the root cause. We appreciate your patience as we work towards a resolution.
Apr 15, 01:58 PDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
API 503 Errors on US & UK Swimlanes
Resolved - The CSOD Technology Team observed an issue affecting API calls on UK and US swimlanes. The problem began at 1:42 pm Pacific Time and was resolved at 2:48 pm Pacific Time. After a period of monitoring and confirming a stable state we will be marking this as resolved. Please contact Global Product Support if you are still experiencing problems with API calls.
Apr 11, 16:49 PDT
Monitoring - Our engineering teams have applied a fix and the issue is no longer reproducible. We will monitor for 1 hour before marking this as resolved
Apr 11, 15:06 PDT
Update - Customers across both US and UK swimlanes may experience 503 errors calling our APIs. This is our top priority and we are working to resolve the problem as soon as possible. We will provide further updates as they become available.
Apr 11, 14:46 PDT
Update - We are continuing to investigate the issue as our top priority.
Apr 11, 14:12 PDT
Investigating - Some customers on US swimlanes may experience 503 errors calling our APIs. This is our top priority and we are working to resolve the problem as soon as possible. We will provide further updates as they become available.
Apr 11, 14:03 PDT
← Incident History Powered by Atlassian Statuspage