Cornerstone Trust Site

All Systems Operational

About This Site

Welcome to Cornerstone System Status Dashboard!

This page shows the system status for the Cornerstone SaaS environments.
Downtime is when a swimlane is not accessible by 25% or more of our customers by any login method and the incident resides with Cornerstone (rather than the customer's connection). This excludes any planned maintenance , patch or release (please see calendar linked to the bottom left of this page)

The current status column is updated in near-real time to reflect any ongoing production issues.
You can Subscribe to updates via Email/SMS and Web hook by clicking the "Subscribe to updates" option just below the Cornerstone Banner.

Uptime over the past 90 days. View historical uptime.
LAX-SL1 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL2 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL3 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL4 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL5 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
AU SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
JP SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
Uptime Operational
90 days ago
100.0 % uptime
Today
UK SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
UK SL2 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
UK SL3 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
UK SL4 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
CDG SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
CDG SL4 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
FRA SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
100.0 % uptime
Today
US SL1 (AWS) Operational
90 days ago
99.99 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.99 % uptime
Today
US SL2 (AWS) Operational
90 days ago
99.96 % uptime
Today
Uptime Operational
90 days ago
99.96 % uptime
Today
Response Time Operational
90 days ago
99.96 % uptime
Today
US SL3 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
US SL5 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Patch 25.01.01 - CSOD Data Centers at AU/JP Apr 4, 2025 06:00-12:00 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Mar 21, 2025 - 14:09 PDT

Patch 25.01.01 - CSOD Data Centers at EU/FR/LHR/UK Apr 4, 2025 17:30-19:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Mar 21, 2025 - 14:09 PDT

Patch 25.01.01 - CSOD Data Centers at LAX Apr 4, 2025 21:00-23:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Mar 21, 2025 - 14:09 PDT

Patch 25.01.02 - CSOD Data Centers at AU/JP Apr 18, 2025 06:00-12:00 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Mar 28, 2025 - 16:40 PDT

Patch 25.01.02 - CSOD Data Centers at EU/FR/LHR/UK Apr 18, 2025 17:30-19:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Mar 28, 2025 - 16:40 PDT

Patch 25.01.02 - CSOD Data Centers at LAX Apr 18, 2025 21:00-23:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Mar 28, 2025 - 16:40 PDT
Apr 3, 2025
Minor Issue - Latency - UK SL2
Resolved - Cornerstone engineers have detected intermittent errors on the UK SL2. Upon identification, prompt actions were implemented to mitigate the issue, which was resolved in approximately 3 minutes.

During this period, clients with portals on this swimlane may have encountered difficulties in using or accessing the system.

Incident Start Time: 04/03/2025 01:48 AM PST
Incident End Time: 04/03/2025 01:51 AM PST
Apr 3, 02:23 PDT
Apr 2, 2025

No incidents reported.

Apr 1, 2025
Minor Issue - CDG - Functionality - Career Site Not Showing Vacancies
Postmortem - Read details
Apr 3, 17:11 PDT
Resolved - Following the successful fix deployment and monitoring, we are concluding this incident as resolved.
Apr 1, 04:22 PDT
Monitoring - A fix was deployed successfully for this issue, and as of 03:23 AM PST, the Career Sites are now working properly.
We are monitoring it before concluding it as resolved.
Apr 1, 03:24 PDT
Identified - This swimlane is experiencing issues with Career Sites. Clients with portals in this swimlane may experience Career Sites not showing vacancies.
Issue started on April 1st, 2025 01:37 AM PST

Cornerstone engineers have identified the issue and are working to resolve it as soon as possible.
Please check back periodically for additional updates, which will be posted as they become available.
Apr 1, 02:44 PDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
Minor Issue - Customers on US PRD Swimlanes May Experience GUID Error Messages Upon Access
Postmortem - Read details
Apr 3, 16:36 PDT
Resolved - This incident has been resolved.
Mar 29, 11:21 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 11:19 PDT
Investigating - Customers on US PRD environments may observe an issue of their portals being inaccessible and displaying GUID error messages starting at 8:35 AM PST.

The issue has been identified, and the team is working on mitigating it.
Mar 29, 10:13 PDT
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Intermittent Errors on Manage Candidates Page
Postmortem - Read details
Apr 3, 15:17 PDT
Resolved - This incident has been resolved.
Mar 26, 13:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 12:06 PDT
Mar 25, 2025
Minor Issue - Latency Issues for US PRD SL1, 2, 3, & 5
Postmortem - Read details
Apr 3, 13:54 PDT
Resolved - This incident has been resolved.
Mar 25, 11:13 PDT
Monitoring - There is a minor latency issue across all US swimlanes. The issue has been identified, and we are working on a fix.

Update: 3/25/2025 10:45 AM PT - A fix has been implemented and we are monitoring the results.
Mar 25, 10:58 PDT
Identified - There is a minor latency issue across all US swimlanes. The issue has been identified, and we are working on a fix.
Mar 25, 10:49 PDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Minor Issue - Service specific: GUID Error on Manage Org Hierarchy
Postmortem - Read details
Apr 3, 13:22 PDT
Resolved - The fix for the issue has been deployed on all the swimlanes. CSOD confirms the issue to be resolved across all the production environments.
Mar 22, 06:21 PDT
Update - The deployment of the fix has been completed on few more swimlanes which has been confirmed to be operational. It is still continued to be in InProgress for US Swimlanes. We will share further progress as soon as it has been complete.
Mar 22, 05:29 PDT
Update - The fix is being deployed. We will be updating the status for the individual Swimlanes as the fix deployment progresses. We will keep you updated on the completion of the fix deployment.
Mar 22, 03:15 PDT
Update - The fix is being deployed. We will provide another update once it is complete.
Mar 21, 22:14 PDT
Update - The fix has been developed and is undergoing final validation. We will provide another update as soon as the deployment timeline is confirmed.
Mar 21, 19:56 PDT
Update - We developed a fix and working on finalizing the validation.
Mar 21, 17:57 PDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 15:53 PDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 13:51 PDT
Identified - Customers on AU and JP SL1 may encounter a GUID error on the Manage OU hierarchy. The issue has been identified, and the team is working on mitigating it. Please check back periodically for additional updates, which will be posted as they become available.
Mar 21, 11:58 PDT
Mar 21, 2025
Release 25.01.00 - CSOD Data Centers at EU/FR/LAX/LHR/UK
Completed - The scheduled maintenance has been completed.
Mar 21, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:30 PDT
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Feb 14, 19:13 PST
Release 25.01.00 - CSOD Data Centers at AU/JP
Completed - The scheduled maintenance has been completed.
Mar 21, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 PDT
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Feb 14, 19:13 PST
Mar 20, 2025

No incidents reported.

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