Monitoring - UPDATE: The issue seems to be impacting the Core User Management functionality (Example: unable to view or edit user records, View Universal profile, API services related to User record management)
Our Engineering Team has confirmed the issue to be resolved. We will continue to closely monitor the situation to check its reliability.
Aug 10, 2026 - 08:45 PDT
Investigating - Admins are currently unable to edit user records in the Production environment. When attempting to open a user record for editing through Admin > Tools > Core Functions > Users, the request fails and an error message is displayed ("An error occurred while processing your request").
The issue has been observed across multiple US SL4 (AWS) portals.
Our Engineering Team is actively looking into this concern. We will keep you posted on any significant updates.
Aug 10, 2026 - 08:14 PDT
Monitoring - The Career Sites should now be accessible. Our Engineering team investigated promptly and has implemented the necessary corrective measures.
We will continue to closely monitor the environment to ensure the issue remains resolved and the career sites remains stable.
Aug 10, 2026 - 05:55 PDT
Investigating - Swimlanes in EU are experiencing issues with the Career Site. Some Clients may experience delays or issues accessing the Career Site. The issue reported earlier today(https://status.csod.com/incidents/m5ppwktbx4rt) has resurfaced.
This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Aug 10, 2026 - 05:32 PDT
This page shows the system status for the Cornerstone SaaS environments.
Downtime is when a swimlane is not accessible by 25% or more of our customers by any login method and the incident resides with Cornerstone (rather than the customer's connection). This excludes any planned maintenance , patch or release (please see calendar linked to the bottom left of this page)
The current status column is updated in near-real time to reflect any ongoing production issues.
You can Subscribe to updates via Email/SMS and Web hook by clicking the "Subscribe to updates" option just below the Cornerstone Banner.
US SL4 (AWS)
Operational
90 days ago
100.0
% uptime
Today
Uptime
Operational
90 days ago
100.0
% uptime
Today
Response Time
Operational
AU SL1 (AWS)
Operational
90 days ago
100.0
% uptime
Today
Uptime
Operational
90 days ago
100.0
% uptime
Today
Response Time
Operational
JP SL1 (AWS)
Operational
90 days ago
100.0
% uptime
Today
Response Time
Operational
Uptime
Operational
90 days ago
100.0
% uptime
Today
UK SL1 (AWS)
Operational
90 days ago
99.65
% uptime
Today
Uptime
Operational
90 days ago
99.73
% uptime
Today
Response Time
Operational
90 days ago
99.56
% uptime
Today
UK SL2 (AWS)
Operational
90 days ago
99.62
% uptime
Today
Uptime
Operational
90 days ago
99.73
% uptime
Today
Response Time
Operational
90 days ago
99.51
% uptime
Today
UK SL3 (AWS)
Operational
90 days ago
99.65
% uptime
Today
Uptime
Operational
90 days ago
99.73
% uptime
Today
Response Time
Operational
90 days ago
99.56
% uptime
Today
UK SL4 (AWS)
Operational
90 days ago
100.0
% uptime
Today
Uptime
Operational
90 days ago
100.0
% uptime
Today
Response Time
Operational
90 days ago
100.0
% uptime
Today
CDG SL1 (AWS)
Operational
90 days ago
100.0
% uptime
Today
Uptime
Operational
90 days ago
100.0
% uptime
Today
Response Time
Operational
90 days ago
100.0
% uptime
Today
CDG SL4 (AWS)
Operational
90 days ago
100.0
% uptime
Today
Uptime
Operational
90 days ago
100.0
% uptime
Today
Response Time
Operational
90 days ago
100.0
% uptime
Today
FRA SL1 (AWS)
Operational
90 days ago
99.89
% uptime
Today
Uptime
Operational
90 days ago
99.92
% uptime
Today
Response Time
Operational
90 days ago
99.86
% uptime
Today
US SL1 (AWS)
Operational
90 days ago
99.99
% uptime
Today
Uptime
Operational
90 days ago
99.99
% uptime
Today
Response Time
Operational
90 days ago
99.99
% uptime
Today
US SL2 (AWS)
Operational
90 days ago
99.99
% uptime
Today
Uptime
Operational
90 days ago
99.99
% uptime
Today
Response Time
Operational
90 days ago
99.99
% uptime
Today
US SL3 (AWS)
Operational
90 days ago
99.99
% uptime
Today
Uptime
Operational
90 days ago
99.99
% uptime
Today
Response Time
Operational
US SL5 (AWS)
Operational
90 days ago
99.99
% uptime
Today
Uptime
Operational
90 days ago
99.99
% uptime
Today
Response Time
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The CSOD Technology Team observed an issue on FRA SL1 while accessing Career Site. The problem began at 1:05 AM Pacific Time and service was restored at 2:52 AM Pacific Time. During this time, clients with portals on FRA SL1 were not able to access the Career Site.
Aug 10, 03:25 PDT
Investigating -
FRA SL1 swim lane is experiencing issues with the Career Site. Clients may experience delays or issues accessing the Career Site. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Aug 10, 01:44 PDT
Completed -
The scheduled maintenance has been completed.
Aug 7, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 21:00 PDT
Scheduled -
Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Aug 5, 03:22 PDT
Completed -
The scheduled maintenance has been completed.
Aug 7, 19:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 17:30 PDT
Scheduled -
Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Aug 5, 03:21 PDT
Completed -
The scheduled maintenance has been completed.
Aug 7, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:00 PDT
Scheduled -
Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Aug 5, 03:20 PDT
Resolved -
This incident has been resolved.
Jul 27, 10:42 PDT
Investigating -
This swimlane is experiencing functional issues accessing Edge Import. Clients with portals in this swimlane are unable to access or use the import. This is our top priority, and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Jul 27, 09:14 PDT