Postmortem -
Read details
Jun 5, 14:26 PDT
Resolved -
After careful monitoring, the issue is Resolved.
The CSOD Technology Team observed a service disruption on this swimlane. The problem began at 05:10AM Pacific Time and service was restored at 08:29AM Pacific Time. During this time, clients with portals on this swimlane were not able to access the application or may have experienced errors across all modules.
If you are still experiencing issues, please clear your cache. If you need extra support, please update your case and GCS will be happy to help. Thank you for your patience. A full RCA with preventative measures will be shared in 7-10 business days on Status page.
Jun 2, 10:07 PDT
Monitoring -
The service disruption situation is now under recovery. The errors should no longer be observed for the impacted functionalities. The browser cache needs to be cleared if any users still observe the error.
Some of the functional impacts due to the current Service Disruption were:
- Login with username and password
- Reporting 2.0
- Edge Import
- Performance Review
- Password Reset feature
We are actively monitoring the situation to make sure no further functional issues are observed any longer.
Jun 2, 08:39 PDT
Identified -
CSOD technical teams are actively working towards the recovery of the impacted service disruption. 50% of the service request are expected to be successful, however still causing a partial disruption with some service requests being failed. We are share further updates regularly as we make progress towards the recovery.
Jun 2, 07:40 PDT
Update -
We are continuing to investigate this issue.
Jun 2, 06:49 PDT
Update -
We are continuing to investigate this issue.
Jun 2, 06:45 PDT
Update -
We are continuing to investigate this issue.
Jun 2, 06:34 PDT
Update -
We are continuing to investigate this issue.
Jun 2, 06:32 PDT
Investigating -
The US swimlanes are experiencing a service disruption. The problem began at 5,40 AM Pacific Time. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Jun 2, 06:31 PDT