Cornerstone Trust Site

All Systems Operational

About This Site

Welcome to Cornerstone System Status Dashboard!

This page shows the system status for the Cornerstone SaaS environments.
Downtime is when a swimlane is not accessible by 25% or more of our customers by any login method and the incident resides with Cornerstone (rather than the customer's connection). This excludes any planned maintenance , patch or release (please see calendar linked to the bottom left of this page)

The current status column is updated in near-real time to reflect any ongoing production issues.
You can Subscribe to updates via Email/SMS and Web hook by clicking the "Subscribe to updates" option just below the Cornerstone Banner.

Uptime over the past 90 days. View historical uptime.
LAX-SL1 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL2 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL3 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL4 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
LAX-SL5 Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
AU SL1 (AWS) Operational
90 days ago
100.0 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
JP SL1 (AWS) Operational
90 days ago
99.98 % uptime
Today
Response Time Operational
Uptime Operational
90 days ago
99.98 % uptime
Today
UK SL1 (AWS) Operational
90 days ago
99.5 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.0 % uptime
Today
UK SL2 (AWS) Operational
90 days ago
99.5 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.0 % uptime
Today
UK SL3 (AWS) Operational
90 days ago
99.5 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.0 % uptime
Today
UK SL4 (AWS) Operational
90 days ago
99.5 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.0 % uptime
Today
CDG SL1 (AWS) Operational
90 days ago
99.99 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.98 % uptime
Today
CDG SL4 (AWS) Operational
90 days ago
99.99 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.98 % uptime
Today
FRA SL1 (AWS) Operational
90 days ago
99.99 % uptime
Today
Uptime Operational
90 days ago
100.0 % uptime
Today
Response Time Operational
90 days ago
99.98 % uptime
Today
US SL1 (AWS) Operational
90 days ago
99.96 % uptime
Today
Uptime Operational
90 days ago
99.93 % uptime
Today
Response Time Operational
90 days ago
99.98 % uptime
Today
US SL2 (AWS) Operational
90 days ago
99.96 % uptime
Today
Uptime Operational
90 days ago
99.94 % uptime
Today
Response Time Operational
90 days ago
99.98 % uptime
Today
US SL3 (AWS) Operational
90 days ago
99.93 % uptime
Today
Uptime Operational
90 days ago
99.93 % uptime
Today
Response Time Operational
US SL5 (AWS) Operational
90 days ago
99.93 % uptime
Today
Uptime Operational
90 days ago
99.93 % uptime
Today
Response Time Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Release 25.02.00 - CSOD Data Centers at EU/FR/LAX/LHR/UK Jul 18, 2025 17:30-22:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Jun 13, 2025 - 15:33 PDT

Patch 25.02.01 - CSOD Data Centers at AU/JP Aug 1, 2025 06:00-12:00 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Jul 18, 2025 - 14:14 PDT

Patch 25.02.01 - CSOD Data Centers at EU/FR/LHR/UK Aug 1, 2025 17:30-19:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Jul 18, 2025 - 14:14 PDT

Patch 25.02.01 - CSOD Data Centers at LAX Aug 1, 2025 21:00-23:30 PDT

Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Posted on Jul 18, 2025 - 14:14 PDT
Jul 18, 2025
Release 25.02.00 - CSOD Data Centers at AU/JP
Completed - The scheduled maintenance has been completed.
Jul 18, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 PDT
Scheduled - Users may experience a slight degradation in service like increased latency and/or portals may be temporarily unavailable for up to 20 minutes while we deploy the latest Software Application Code. We thank you for your cooperation as we continue to add best in class features and functionality to the Cornerstone Cloud Platform.
Jun 13, 15:33 PDT
Jul 17, 2025
Portal access issues on US SL3 PROD
Resolved - This incident has been resolved.
Jul 17, 02:35 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 01:22 PDT
Investigating - We are currently observing issues affecting some portals in the US PRD SL3 environment. Our team is actively investigating the issue. During this time, customers may experience exceptions when attempting to access their portals.
Jul 17, 00:58 PDT
Jul 16, 2025

No incidents reported.

Jul 15, 2025
Service Disruption - US PRD Swimlanes
Resolved - A production issue in the US environment has caused errors for users accessing the Manage Candidates and Custom Login Pages.
The issue started on 07/15/2025 04:10 AM PST and has been resolved by CSOD engineering team on 07/15/2025 05:11 AM PST.
Jul 15, 07:40 PDT
Jul 14, 2025
Intermittent Latency and Errors Across Application - US Swimlanes
Resolved - The CSOD Technology Team observed a service disruption on the US swimlane. Users were intermittently encountering a 504 error when logging into the portal. The issue now stands resolved.
Jul 14, 18:28 PDT
Identified - The issue has been identified and our engineering team is working on developing a fix. The issue has been mitigated for now. We will update here once a resolution is in place. This remains a top priority for our team.
Jul 14, 16:49 PDT
Update - Our engineering team is continuing to investigate the root issue. We will update here once the problem has been identified. This remains a top priority for our team.
Jul 14, 15:40 PDT
Investigating - Some customers on a US swimlane may experience latency and errors intermittently across the application. We are actively investigating the issue as our top priority. We will share regular updates as they become available.
Jul 14, 14:11 PDT
Jul 13, 2025
Minor Issue - US Swimlane - Reporting 2.0 functionality is partially impacted
Resolved - The CSOD Technology Team observed an issue affecting Reporting 2.0 on US swimlane. The problem was resolved at 8.58pm Pacific Time 13th July. During this time, clients may have experienced issues with Reporting 2.0 functionality. Please contact Global Customer Support if you are still experiencing problems with Reporting 2.0.
Jul 13, 21:23 PDT
Identified - US swimlane is experiencing some functional issues, such as scheduled reports not being saved/uploaded, and downloading the report. Clients with portals in this swimlane may experience delays or issues executing some tasks. This is our top priority and we are working to resolve the problem as soon as possible. Please check back periodically for additional updates, which will be posted as they become available.
Jul 13, 20:03 PDT
Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Portal Access Issues - US SL1
Resolved - This incident has been resolved.
Jul 10, 13:52 PDT
Monitoring - We have mitigated the issue. We will closely monitor activity to ensure stability before marking this resolved.
Jul 10, 12:49 PDT
Identified - Customers on US SL1 may encounter an error when trying to access the application. We are actively investigating the issue as a top priority. We will share updates as they become available.
Jul 10, 12:21 PDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025
Generic Errors and Latency Across the Application - LAX SL4
Resolved - This incident has been resolved.
Jul 8, 14:35 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 13:16 PDT
Investigating - Customers on LAX SL4 may encounter generic errors and latency across the application. We are actively investigating the issue as a top priority. We will continue to share regular updates until the issue is fully resolved. We appreciate your continued patience.
Jul 8, 12:41 PDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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